Qualitymark Protection aim to provide a very high standard of service. However, like any business, we may not always get things right.
If you have a complaint about any aspect of our service, then we would like to hear from you. We take these matters very seriously. You can contact us by telephone or in writing at:
info@qualitymark.co.uk
0345 340 0524
On receipt of a complaint, we will try to resolve your concerns as soon as possible. If we are unable to resolve the matter within five working days, we will write to you to provide an update. We aim to provide a full response to all complaints within eight weeks.
If you are not satisfied with our final response, you may be eligible to refer the matter to the Financial Ombudsman Service. You must do this within six months of our final response. You can find more information about this service at www.financial-ombudsman.org.uk or contact them by telephone or in writing.